Replacement Only Return Policy

Return for refund within: non-refundable

Refund for replacement within 120 days

Refund shipping labels are free for replacement returns of the same item within the return policy period and can be obtained while creating your return online. You can create your return online here.

You can learn more about our return process and guidelines in the Overall Return Guidelines and Additional Return Information sections of this page.

This is our Replacement Only Refund Policy. Items covered by this policy (those products for which www.shinraionline.com states “This item may be returned for a replacement within 120 days only”) must be returned to www.shinraionline.com within 120 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item. If the original item is no longer available, a refund in the amount of the price originally paid will be issued. Products subject to this policy cannot be returned for a refund.

Manufacturer Only Return Policy

Return for refund within: non-refundable

Return for replacement within: non-replaceable

You can learn more about our return process and guidelines in the Overall Return Guidelines and Additional Return Information sections of this page.

This is our Manufacturer Only Return Policy. Items covered by this policy (those products for which www.shinraionline.com states “This item cannot be returned for a replacement or refund”) cannot be returned to www.shinraionline.com These products are covered by a Manufacturer Warranty which can be obtained by contacting the respective manufacturer for assistance after purchase. A list of manufacturers by name and contact phone number can be located here.

Consumable Product Return Policy

Return for refund within: non-refundable

Return for replacement within: non-replaceable

You can learn more about our return process and guidelines in the Overall Return Guidelines and Additional Return Information sections of this page.

This is our Consumable Product Return Policy. Items covered by this policy (those products for which www.shinraionline.com states “This item cannot be returned for a replacement or refund if opened”) cannot be returned to www.shinraionline.com .

Consumable items are items such as Printer Ink and Toner Cartridges, CD/DVD Media, Retail Packaged Software, Downloadable Software, Paper Products, etc. that are consumed once they are used.

Non-Contract Cell Phone Return Policy

Return for refund within: non-refundable

Return for replacement within: 30 days

Return shipping labels are free for replacement returns of the same item within the return policy period and can be obtained while creating your return online. You can create your return online here.

You can learn more about our return process and guidelines in the Overall Return Guidelines and Additional Return Information sections of this page.

This is our Non-Contract Cell Phone Return Policy. Items covered by this policy (those products for which www.shinraionline.com states “This non-contract cell phone may be returned for a replacement within 30 days only”) must be returned to www.shinraionline.com within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item. If the original item is no longer available, a refund in the amount of the price originally paid will be issued. Products subject to this policy cannot be returned for a refund.

Services and Extended Warranties Return Policy

Return for refund within: First 120 days

Return for partial refund Past 120 Days: Prorated refund will be given by Warranty Provider.

Return for replacement within: non-replaceable

You can learn more about our return process and guidelines in the Overall Return Guidelines and Additional Return Information sections of this page.

This is our Services and Extended Warranties Return Policy. Items covered by this policy (those products for which www.shinraionline.com states “This service or extended warranty can only be returned for a refund within 30 days if the service or warranty has not been used or redeemed.”) can be returned if the service or warranty has not been used or redeemed. A return must be initiated by www.shinraionline.com within 120 days of the invoice date for this policy to apply.

International Return Policy

Return for refund within: 120 days

Items covered by this policy (those products for which www.shinraionline.com states “This item is covered by www.shinraionline.com ’s International Return Policy”) must have a return issued through the www.shinraionline.com Global return portal within 120 days from the order invoice date for this policy to apply. To file a return, please click here: How to return a www.shinraionline.com Global item.

Returns are subject to restocking fees and return shipping fees. www.shinraionline.com does NOT charge for restocking fees or return shipping fees for a return of a product that is defective or the incorrect product or where the product does not match what was shown on the www.shinraionline.com Global website, provided the product is returned within its return policy period. In the event a product is returned that is not defective or an incorrect product or where the product does match what was shown on the www.shinraionline.com Global website, the product will either be returned to the customer or the return shipping cost initially covered by www.shinraionline.com will instead be deducted from the refund amount along with any necessary restocking fee that may apply. Please click here to learn more about restocking fees and return shipping fees.

Additional Return Information

Configurator Bundles

Items sold as part of a Configurator Bundle may be returned individually for replacement within the applicable www.shinraionline.com Return Policy Period for that individual item.

Items sold as part of a Configurator Bundle cannot be returned for a refund.

Combo and Kit Specials

Combo and Kit Specials include two or more items that must be purchased together in order to receive a discount.

Items sold as part of a Combo or Kit may be returned individually for replacement within the applicable www.shinraionline.com Return Policy Period for that individual item.

If an individual Combo or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/kit in order to receive a refund. For example, if your combo/kit discount was $5, and you return one of the items for a refund, the $5 will be deducted from your refund amount.

Manufacturer Promotional Items and www.shinraionline.com Gifts

Manufacturers may offer free promotional items with their products. For example, a video card may come with a free game or a Blu-ray player may come with a free Blu-ray disc. To receive a full refund on a purchase that offers promotional items all items must be returned. The cost of any promotional items not returned will be deducted from the refund total.

www.shinraionline.com may also offer gifts to valued customers for their continued support as well as for special giveaways. These gifts are not part of any purchase value and therefore do not have to be returned.

Out-of-Stock (Back-Order) Items

If www.shinraionline.com no longer carries an item that is sent in for replacement, or if that item is simply out of stock, www.shinraionline.com will issue you a refund. If the item is returned within 120 days of the original invoice date, a full refund will be issued. If the item was returned beyond 120 days of the original invoice date, a store credit refund at the current market value of the product will be issued. A current-market-value refund may not exceed the original invoice price.

Quantity Purchases

While www.shinraionline.com is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.

Marketplace Returns

For Marketplace items, items that are sold and shipped by third-party sellers, the items are covered by the Marketplace sellers’ return policy. The return policy for an item is listed under the Warranty & Returns tab on the item’s product page. To learn more about Marketplace returns, Please click here to review our Marketplace FAQs.

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